This policy explains the data FixRank processes when you use the platform — the data you provide, the websites you connect, and the technical records created along the way — together with the service providers involved and the rights you can exercise.
Last updated: August 2026
FixRank AI is operated by 10x Galaxy Ltd, a company registered in the United Kingdom. This policy explains what data we collect through the FixRank website and platform, why we process it, who else is involved in processing it, and what you can ask us to do with it.
For account and billing data we determine the purposes of processing. For the website data you submit for analysis, we process it on your instructions in order to provide the service.
We separate the categories because they are collected differently and kept for different periods.
Details you enter directly — name, email, workspace name, support messages, and anything you submit through forms.
Authentication records, workspace membership and roles, and settings applied to your workspace.
URLs you add and the page content, markup, and structure retrieved when FixRank crawls or analyses those pages.
Data retrieved from third-party services you authorise, used to produce your analysis.
Log records, device and browser information, IP address, and product interaction events used to operate and improve the service.
Subscription and billing records. Card details are handled by our payment provider; we do not store full card numbers.
Where UK or EU data-protection law applies, we rely on performance of a contract for providing the service, legitimate interests for security and product improvement, consent for optional marketing, and legal obligation for financial records.
FixRank is built on third-party infrastructure, so some of your data is necessarily processed by service providers acting on our behalf. We do not claim that data never leaves our systems, because that would not be accurate.
These providers are engaged under contracts that limit their use of the data to providing services to us. We do not sell personal data, and we do not share it for third-party advertising.
Running the application, storing account records, crawl results, and analysis output.
Processing page content and signals to produce analysis and recommendations.
Taking subscription payments and maintaining billing records.
Understanding usage patterns and diagnosing faults.
Sending transactional messages such as sign-in, billing, and report notifications.
Where we are required to disclose data by law or to establish or defend legal claims.
Account and workspace data is retained while your workspace is active. If you delete your workspace, we remove or de-identify associated data within a reasonable period, except where we must retain records to meet legal obligations.
Billing records are retained for the period required by UK financial and tax legislation. Operational logs are retained on a rolling basis for security and troubleshooting.
Some of our service providers operate outside the United Kingdom and the European Economic Area. Where personal data is transferred outside those areas, we rely on the transfer mechanisms available under applicable law, such as standard contractual clauses and the UK international data transfer addendum.
If you need details of the current providers and the transfer mechanisms in place for a procurement review, contact us and we will provide them.
Depending on where you live, you may have rights over the personal data we hold about you. We will respond to requests within the period required by applicable law and may need to verify your identity first.
If you are in the UK or EU and you believe your data has been handled improperly, you can complain to your data-protection supervisory authority. In the UK this is the Information Commissioner's Office.
We use cookies and comparable browser storage to keep you signed in, remember preferences, and understand how the product is used. Strictly necessary cookies are required for the service to function; optional analytics can be controlled through your browser settings or any cookie controls we provide.
FixRank is a business product and is not directed at children. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with data, contact us and we will delete it.
We may update this policy as the product changes or as legal requirements evolve. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you in the product or by email.
Privacy questions, data subject requests, and data-processing agreement requests are handled by our privacy contact.
10x Galaxy Ltd, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom.
